Viseca contact form #3: A form field with 2 parts
After post #1 and #2 about the contact form by the Swiss credit card company Viseca, there is still room for a third post: The form contains a form field for entering your credit card account number.
The account number normally starts with “1107” so you are tempted to enter a “7” in the first field. But the first field is not editable, it’s read only. So possibly the customer is supposed to enter the rest of the number into the second text field.
Conclusion: I see no reason why there should be two text fields here. It could be one text field and contain “110” but still editable. This would be much easier to understand than the current solution. See an improved version in the image below:
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swissusability posted this
